FAQ

Frequently Asked Questions

Do you have a physical store and offer local purchase and pickup?

Yes! You're welcome to purchase and pick up your order directly at our warehouse located at 2642 North Marine Drive, Portland, Oregon 97217.

What are your warehouse hours of operation?

Our warehouse is open from 9:00 AM to 4:30 PM Monday to Friday.

Where is your warehouse located?

2642 North Marine Drive, Portland, Oregon 97217.

How can I get in touch with a question?

Have a question? Email us anytime at support@tecvan.com or call us at +1 360-554-9685. Our team will be happy to help.

Can I pick up my order on the same day?

Yes, same-day pickup is available. However, please contact us beforehand to confirm the pickup hours.

Do you ship outside the contiguous United States?

Please contact us for shipping inquiries outside the lower 48 states, including international destinations.

Can I cancel my order?

Yes, orders can be canceled as long as they have not shipped. Please contact us with your order number to request a cancellation.

Can I change my delivery address after placing an order?

Yes, address changes are free as long as your order has not been picked up by the courier. Once the shipment has been picked up, a $25 address change fee applies.